We show our COMMITMENT by consistently:

• Greeting every client/member in a welcoming manner and by name upon entering Training Partners.
• Introducing our clients/members to other trainers, members and clients on a consistent basis.
• Starting and finishing every session on time, being prepared and ready for every client.
• Following Training Partners agreed upon progressions/regressions of exercises.
• Helping clients set quarterly goals and working with them thru the quarter to achieve those goals.
• Entering detailed notes of our clients’ workouts in their folders (i.e. workouts, the way they were feeling, medical/PT recommendations, modifications made, etc.)
• Working with and supporting other small businesses in Asheville to make our community healthier.

We will be ACCOUNTABLE by:

• Calling clients when they miss appointments or when we don’t see them regularly.
• Checking in with clients on a regular basis (min. 3x month if active/2x month if in-active).
• Giving points of interest or motivational tips every session.
• Being flexible and working with clients at a time that is suitable to their schedule; if that is not possible then arranging for them to work with another TP trainer within 24 hours.
• Providing consistent feedback to clients on their workout programs and progress.
• Designing client’s workouts based on their restrictions and abilities, goals and preferences and modifying as needed.
• Sending progress reports to client’s health professional(s) annually.

Our practice of INTEGRITY entails:

• Collaborating with the client and other appropriate health professionals when something is beyond our scope of practice.
• Never pretend to know more than we do; always be learning.
• Separating fact from fiction and teaching our clients the truth about health and fitness.
• Asking for our client’s feedback and listening to our clients so they can be assured their concerns will be addressed.
• Keeping all client information and conversations confidential.
• Giving the highest respect to all clients, staff and business partners.

We will be INNOVATIVE by:

• Sharing relevant information with our clients and strategic partners through educational fliers and social media on a consistent basis.
• Researching and sharing our insights and knowledge with each other during our monthly in-service sessions.
• Maintaining our certifications with at least two of the top four certifying fitness associations.
• Participating in at least two national or regional continuing education programs every year.
• Networking with a variety of health professionals including sports physicians, dieticians, general practioners, massage therapists, and physical therapists to ensure we are always operating at the highest level of our profession.
• Implementing creative events that keep our members and the community motivated and active.
• Commit a minimum of 2 hours every week to becoming better trainers, instructors and coaches.

Authenticity entails:

• Ensuring the atmosphere around Training Partners is always upbeat and energizing.
• Create a fun positive approach to fitness.
• Having a sense of humor.
• Maintaining a balance in our personal and professional lives and setting a healthy example for others.
• Always communicate with each other in a respectful way.
• Maintain a professional rapport with clients during their training session and at all times.

Collaboration is achieved by:

• TP trainer share information, support and teach each other.
• Offering constructive feedback to each other 1-2x a year thru survey or other means determined by the group.
• Seeking co-workers that are professional, educated, experienced and have good business skills. These skills are complemented with a motivating, fun attitude and approach.
• Training Partners trainers working together to ensure our clients are getting the best service and most appropriate exercise programs designed for them.
• Training Partners sponsoring local events and collaborating with other organizations that have a vested interest in creating a healthy, fit society.
• Giving the highest respect to all clients, staff and business partners.