Frequently Asked Questions

We’re Here to Help

If you don’t find answers to your questions, please call us at 828.252.2222. Don’t be shy! Our front desk support staff is in available most workday hours, from 9-6.

How much does Training Partners cost?

Link to Join Us page? Or individual links talking here about hiring a PT, joining as a member, or paying a la carte as you go. Each tier of ways to pay links to the appropriate page under Join TP! tab.

I'm recovering from an injury. Is it safe for me to work out?

No worries! All new members are given a thorough training session with one of our trainers. We will teach you how to set the equipment (strength and cardio), what exercises and equipment are recommended, and will answer any questions you have about the facility, your workouts, etc. We do not use sign-up sheets for equipment since we usually have available equipment. If you are waiting for a specific piece, however, simply let the person on the machine know that you wish to use the equipment when they are finished.

What if I need to take a break, or travel. Can I "pause" my sessions, or my membership?

No worries! All new members are given a thorough training session with one of our trainers. We will teach you how to set the equipment (strength and cardio), what exercises and equipment are recommended, and will answer any questions you have about the facility, your workouts, etc. We do not use sign-up sheets for equipment since we usually have available equipment. If you are waiting for a specific piece, however, simply let the person on the machine know that you wish to use the equipment when they are finished.

What if I don't know how to use your equipment?

No worries! All new members are given a thorough training session with one of our trainers. We will teach you how to set the equipment (strength and cardio), what exercises and equipment are recommended, and will answer any questions you have about the facility, your workouts, etc. We do not use sign-up sheets for equipment since we usually have available equipment. If you are waiting for a specific piece, however, simply let the person on the machine know that you wish to use the equipment when they are finished.

What if all the pieces of cardio equipment are being used?

There is a 20 minute time limit on all cardio equipment if someone is waiting. We do not use sign-up sheets for equipment since we usually have available equipment. If you are waiting for a specific piece, however, simply let the person on the machine know that you wish to use the equipment when they are finished. We have never had a problem with this. All of our members/clients are quite considerate of each other.  Our busiest time is in the early morning from 6:30am until about 9:30am. If you want a fast 30 minute workout before heading to work you should be fine working out at this time however, cardio equipment might be limited. If you want to have a longer workout (i.e. a long walk on the treadmill or cross trainer), we suggest you come mid-morning or early afternoon when we are less busy.

Are towels and lockers provided?

Yes we do provide towels but we ask that you do not take them home. Please use the smaller hand towels for your workouts and the larger towels for showers. This will help us with our laundry costs.  There is a towel hamper in each locker room where you can place your used towels. Locker areas are provided but since renovating our locker rooms we no longer have lockers with individual locks. There are individual drawers in the locker rooms or cubbies up front where you can store your personal items. If you have a concern about the safety of your possessions you are welcome to leave them in the office. We have never had a problem with items being taken but it is better to be safe than sorry.

Who can participate in TP classes? Anyone? Or is it members only?

Yes, your first class is free.  You can then pay per class or purchase a group package.

How do I set up an appointment for a personal training session?

Ask us when in Training Partners or thru phone or email. You will then receive our training packet that includes various forms (medical history, personal fitness goals sheet, etc.) that will need to be completed before meeting with your trainer. This information provides the foundation from which we will build your program.  Most of the time we are pretty good at matching a client’s personality and fitness needs to the appropriate trainer but we strongly encourage our clients to work with various trainers.  Some of our clients train with a specific trainer and others train with several of us.  The choice is yours and don’t worry; our first priority is to make sure you are comfortable and happy in your workouts. We all work together – it’s a team effort.

What if I end up not liking my trainer? May I switch and try a new one?

Ask us when in Training Partners or thru phone or email. You will then receive our training packet that includes various forms (medical history, personal fitness goals sheet, etc.) that will need to be completed before meeting with your trainer. This information provides the foundation from which we will build your program.  Most of the time we are pretty good at matching a client’s personality and fitness needs to the appropriate trainer but we strongly encourage our clients to work with various trainers.  Some of our clients train with a specific trainer and others train with several of us.  The choice is yours and don’t worry; our first priority is to make sure you are comfortable and happy in your workouts. We all work together – it’s a team effort.

When do I pay my dues?

Everyone is due by the 10th of each month. If you join in the middle of the month your dues will be pro-rated until the first of the month. You can pay by check, cash or credit card.

Oops!

Did we forget something?

If you don’t see what you’re looking for here, please feel free to email us your questions, or call us at 828.222.2222.

Our FAQ section grows and changes with client feedback.

Thank you for your interest in Training Partners!